Learning

Guiding Principle

Acceptable Behaviours

Unacceptable Behaviours

We develop and share ideas to enable learning new skills

We ask questions to find out more

We empower each other to take initiative

We raise and discuss problems experienced, and offer solutions to them

We take time out for each other, to work through problems/solutions

We are patient with each other and are not critical

We don’t ask questions when we are unsure

We disregard another's comments or point of view

We see a problem & do not raise it, nor offer solutions to problems

We do not take time to solve a problem, or come up with a solution

We are impatient or short with one another, and critical of others

We make learning informative, relevant and fun

We identify and provide training and development required to enable our people to perform at their best

We ignore performance issues and do not address gaps in skills and competencies

We meet and exceed our customers’ needs through delivery of our exceptional services

We tailor learning and development according to both the needs of individuals and the business

We assume that one size fits all, and do not understand what learning is needed